In a world where advancing technology is causing more things to be automated than ever before, it can sometimes feel like our world has lost the personal touch. At Pike Mutual, while we embrace the new technologies that make us more efficient, we are still committed to providing a personal touch in customer service.
Customer Service is Paramount
Customer service is central to everything we do. We exist to serve our members, which is why we work tirelessly to provide customers and independent agents with the support they need. Multiple contact methods allow us to respond in a way that works best for you.
Responding in a Timely Manner
When you have a question about a policy or need to submit a claim, a timely response can make all the difference for your peace of mind and financial well-being. Our online submissions form makes it easy to submit your claim, after which we respond as soon as possible. We are typically able to respond within one business day of your initial contact.
As a mutual insurance company, we work very hard to offer fair rates, while still being able to handle events that require large payouts. We endeavor to be in a healthy financial position so we can ensure consistent rates and forecastable costs to our customers. With over 140 years of experience, handling this stewardship in a responsible manner is a key part of our lasting commitment to mutual members.
At Pike Mutual, our aim is to provide the best possible mix of the latest technology and a traditional commitment to personalized customer service. We believe that by providing this balance, we will better meet the needs of our customers.